Getting a refund from a travel website depends a lot on which platform you used and what you booked (flight, hotel, package, etc.). Here’s how to approach it clearly:
1. Identify the platform
Each has its own refund rules.
2. Check your booking type
Refund eligibility depends on:
- Refundable vs non-refundable ticket
- Cancellation timing (before/after deadline)
- Airline/hotel policies
For flights, airlines like IndiGo or Air India often set the base refund rules.
3. Where to find refund details
Log into your account on the travel website:
- Go to “My Trips” / “Bookings”
- Select your booking
- Click Cancel / Refund status
You’ll usually see:
- Refund amount
- Cancellation charges
- Expected timeline
4. Typical refund timelines
- Wallet refund: within a few hours to 2 days
- Original payment method: 5–14 working days
- International cards: can take longer
5. Common issues
- Partial refunds due to cancellation fees
- Delays due to airline processing
- Non-refundable bookings showing ₹0 refund
6. If you’re stuck
- Contact customer support via chat/email
- Check the “Help” or “Support” section on the website
- Keep your booking ID handy